Looking for a trusted move partner in India?
When buying a product or a service, where is the first place you look?
Studies show that 97% of consumers look online.
A quick online search before spending your money on a product or service is actually a wise way to get an idea about what to expect.
If you are an international moving company looking for a moving company partner in India, the internet is the best place to look.
If you search for packers and movers in India on Google, the most popular search engine, you get about 3,59,00,000 results.
Think this would make selecting the best packers and movers in India, simpler?
Well, probably not. Because most of these moving companies claim to be the best in the business. And that’s only the beginning of the problem.
If you’ve ever searched for a moving agency in India online, you’d know how difficult it is to find one you can trust. Partnering with the wrong movers and packers will only land you in trouble and also affect your brand name. With so many things to consider, how can you find the best moving agency in India to partner with?
How can an international moving company find reliable moving parters in India?
To make things simpler, we’ve listed out the most common problems people face with movers and packers in India. And simple solutions to avoid such movers and packers.
5 common problems with packers and movers in India
1. Overpriced, but poor quality services
One of the most common problems people face when hiring a mover in India is the exorbitant amount of money they charge for moving. It wouldn’t have been too much of a problem had their service been at par with it. But sadly, that isn’t the case with most moving companies.
This MouthShut user’s horrible experience with an overpriced moving company is a clear example.
The reason why so many people fall into the trap is because they believe higher price is equal to better service.
But that’s not always true. Judging a moving company’s service based on their price is probably the worst way to evaluate it. What you should, instead, be looking at are reviews online, the company's experience in the business and the clarity with which they answer your questions.
2. Late delivery
When selling their services, moving companies always promise timely delivery. But one of the most common complaints customers have on review sites is that of delayed delivery.
A delay of a few hours or, sometimes, even a day due to unforeseen circumstances is acceptable. But the problem starts when the customers’ household goods don’t reach the destination for weeks or months.
3. Poor customer service
Moving companies in India often don’t give enough importance to customer service.
Once they’ve acquired a customer, he isn’t treated with as much attention. Which is what most customers complain about.
4. Fake movers impersonating a famous brand
The moving industry is quite disorganised. With a lot of small, local agencies coming up, there has been a rise in the number of fake movers, too.
Impersonating a famous brand or having a similar-sounding brand name is one of the tactics moving companies use to get more customers.
While a few of them make genuine efforts to provide quality service, some do this with the sole intention of cheating the customers.
As an international moving company looking for partners in India, be extra careful about this.
5. Delay in refund and reimbursement
When hiring a moving company, customers are usually asked to pay the entire amount before the move. But when it comes to settling insurance claims, refunds or reimbursements, insurance companies often take longer than promised. What’s worse is that customers are left clueless with no proper customer service.
Partnering with a moving company in India would mean associating your brand name with theirs.
It also means sharing a long-term professional relationship with them. To ensure a fruitful outcome, make sure your business values and goals are aligned.
Ask yourself these 2 questions yourself before signing the contract.
Just so you don’t regret your decision later on.
1. What are customers saying about them?
Look for reviews on MouthShut, Facebook and Google. Make sure customers aren’t complaining a lot about the 5 common problems mentioned above. If they are, it’s a red flag.
Also look at their website closely. See what they have to say. This should give you a fair idea about the kind of service they offer.
2. Can they handle my clients proficiently?
Partnering with an agency means sharing clients with them. If the partner company isn’t as efficient or dedicated to their work as you are, your customers will certainly notice the difference.
Make sure they have enough manpower to handle the kind of moves you usually manage. Also ask them how they train their employees and what kind of quality checks they conduct.
Your move partner should help you beat poor service, reduce costs and take control of your moves in India.
When you meet them personally or talk to them over the phone or a video call, see if their long-term goals and values are similar to yours. Ask plenty of questions about them. Tell them everything about your brand.
Go ahead with the partnership only if, at the end of the discussion, both parties are on the same page.
Looking for a move partner in India?
Jags&Steve specialises in move cost audit services and relocation partnerships in India, for international moving companies. If you are an international moving company operating outside India, Jags&Steve can be your ultimate move partner in India.
Why put up with spotty, inconsistent and unreliable service from your local move agent? Partner with Jags&Steve and ease your relocation partner pains in India.
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